Shipping policy

If you wonder where you package is, please just be a little more patient. Due to COVID-19, shipping can take longer. Stay Healthy and look out for another, we will keep you updated with the newest service updates on this site.

AT Shipping
All Items are shipped via Hermes. We send out all orders out on a tracked service. Orders usually take 2-8 working days to arrive.
Shipping costs are 5€ in Austria. Free on orders over 100€

Europe Shipping
We send out all orders out on a tracked service.
Via Hermes: Germany 8,80€, Free on orders over 120€
Rest of Europe 11,80€, Free on orders over 150€

International Shipping

We send out all orders out on a tracked service via Österreichische Post.
Please allow 10 to 20 working days for delivery.
Order under €150: €22,00 Shipping, Free on orders over 200€

Missed Parcels
All couriers that we use send updates on where your parcel is and offer delivery alternatives to suit you. Please ensure that you input your correct email address and mobile phone number to allow you full control of your delivery.

All deliveries will be attempted three times, on each occasion you will be given an opportunity to re-arrange your delivery to a more suitable time or location.

If you do not contact the courier and they have made three attempts it is at this point the items will be returned to the warehouse. We will issue a refund for the goods minus the return postal charge and any additional fees incurred.

We advise that you ensure your delivery address is correct; that you have provided a valid email and mobile phone number and that you have selected a delivery address that is convenient (Home or work).

Duty and other charges

Please be aware that some countries charge taxes & Duty on goods received into the country. It is the customers’ responsibility to pay for these.

If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.

In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we highly recommend you look into any additional costs before you place your order.

WIERHANDELN OG cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from Austria.